Scorecard Applications To Provide Carrier With Robust, Accurate Customer Analysis and Commission Payment Capability

TORONTO, CANADA, March 15, 2016 — Scorecard Systems Inc., the global
leader in reporting and analysis solutions for telecommunications companies, today announced that it has been selected by GVTC Communications to deploy its Subscriber Analysis Application and Commission Manager solutions. Scorecard’s applications, which drive deeper, more accurate reporting of customer activity, reduce subscriber acquisition costs, and place ownership and control of the business rules for both customer reporting and commission payments directly in the hands of the responsible departments, have been deployed at dozens of carriers throughout North America and Europe and currently measure results for over 200 million subscribers.

GVTC is a full-service communications provider offering high-speed Internet, digital cable TV, phone and interactive home security monitoring to residential and business customers to customers in far north San Antonio, the Texas Hill Country and South Central Texas.

Scorecard’s Subscriber Analysis Application can be deployed within an Enterprise Data Warehouse or as a standalone analysis tool, allowing service providers to measure customer activity using table-based, user-configurable business rules. The application allows customers to benefit from:

  • Integrated, out-of-the-box converged reporting
  • User-configurable business rules and hierarchies
  • More detailed, timely, accurate and in-depth reporting and analysis capabilities
  • Reduction of commission overpayments and acquisition costs
  • Reduction of dealer and salesperson fraud
  • Increased penetration of ancillary services to the customer base

The rules are applied automatically at the subscriber/service/billing code level, with the results made available to any standard business intelligence tool.

The Commission Manager ensures accuracy around partner payments, increases flexibility in defining plans, provides an automated dispute resolution mechanism and what-if modeling capabilities to commission analysts, and significantly decreases the effort required to generate commissions and deal with sales channel queries.

“Scorecard’s applications will provide us with a single source solution for our operational reporting and commission calculation requirements,” said Dennis Binkley, Manager, Business Sales for GVTC. “The Subscriber Analysis Application and Commission Manager will greatly reduce our reliance on hard-coded custom systems as we move to an industrial-strength solution, and allow us to perform much richer, more detailed converged analytics than other carriers of our size. The Commission Manager will allow us to adapt rapidly and provide incentives to drive superior performance from our sales team while reducing internal effort and cost.”

“We are pleased to announce our new relationship with GVTC Communications,” said Simon Marwood, President & CEO of Scorecard Systems. The deployment of the SAA and Commission Manager will provide GVTC with immediate feedback of the performance of their new offers, allow its users to access a converged view of their customer base, including many new metrics relating to migration paths and cross-sell/up-sell activities, and both automate and streamline their commissions process ” said Simon Marwood, Scorecard’s CEO. “Gaining a full picture of the customer experience has always been a challenge for subscriber-based industries. GVTC Communications is leveraging the functionality in our new SAA 6.0 release, which uses industry-standard logic from 70+ other operators, and avoids the pitfalls of home-grown solutions, which tend to overstate churn and connections statistics, and provide far less detailed metrics to their sales/marketing users. The capabilities the system provides will have a direct impact on reducing subscriber acquisition costs, and will allow GVTC Communications to more effectively design commission plans and quickly monitor their success in a highly competitive market.”

About Scorecard Systems

Scorecard Systems Inc. was founded in 1996 as a Business Intelligence company specializing in telecommunications, cable and broadband companies. The Subscriber Analysis Application provides industry-standard, user-configurable business rules, which deliver deeper, more accurate customer/service activity reporting. The Commission Manager automates the compensation process and dispute resolution at a fraction of the cost of other systems. Scorecard’s tools have been deployed at dozens of carriers, and measure results for over 200 million subscribers.
http://www.scorecardsystems.com/

About GVTC Communications

GVTC is an award winning fiber optics communications specializing in ultra-fast broadband speeds up to 1 Gbps and symmetrical broadband connections, up to 100 Mbps.

GVTC offers wholesale carrier transport between San Antonio, Austin, Dallas and Houston, with unique access to remote Texas markets. The company organized the GVTC GigaRegion®, a unique private-public partnership, with the cities of Boerne, Bulverde and Gonzales. The GVTC GigaRegion® markets the benefits of a fiber network, along with economic incentives, to compete for jobs and improve quality of life.

The company’s philanthropic arm, The GVTC Foundation, is celebrating its 10th anniversary in 2016. The Foundation has donated over $2 million dollars to charitable organizations throughout the GVTC service area.

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