Archive for November, 2009
November 30 th
Mobile Operator to Immediately Deploy Solutions for its Commercial Business; Plans Deployment for Retail Business in 2010
TORONTO, CANADA, November 30, 2009 — Scorecard Systems Inc., the global leader in reporting and analysis solutions for cable and telecommunications companies, today announced that it had been selected by Network Norway to provide the mobile service provider with a robust and rich business intelligence and commission calculation capability. Network Norway is Norway’s fastest growing mobile operator, with more than 400,000 customers. Scorecard’s solutions drive deeper, more accurate analysis of customer activity, reduce commission and acquisition costs, and put powerful analytical ability directly in the hands of service providers’ end users.
The resultant analysis capabilities will provide Network Norway a complete picture of subscriber and value added service activity and revenue/traffic. In addition, it will streamline the company’s incentive compensation process, giving Network Norway direct control over the design, deployment and implementation of commission plans for each of its points of sale. At Scorecard’s many other clients, the solution greatly reduces commission overpayments and manual interaction through detection of rotational churn and an automated resolution mechanism for dealer queries.
“Scorecard’s solution will provide one, comprehensive view of all customer and service activity for our business, which we view as a critical advantage in our competitive marketplace,” said Rolf Paulsen, Product Manager at Network Norway. “Our data quality, richness, integrity and speed of reporting will be greatly enhanced, providing us with significantly more insight into our customer, product and bundle performance. The combination of the Subscriber Analysis Application and Commissions Manager, will bring us significant savings on our subscriber acquisition cost.”
“We are pleased that in the current economic client, carriers continue to partner with Scorecard to gain a more complete understanding of their customer activity and to manage the complexity of dealer compensation,” said Simon Marwood, Scorecard CEO. “Many carriers struggle with manual commission payment processes that require whole teams of analysts, or the deployment of massively expensive compensation systems. Subscriber reporting has been a pain point in the industry for a long time, and Network Norway will avoid the problems and intricacies of trying to build a long-term solution in-house. The capabilities the Scorecard system provides will have a direct impact on reducing subscriber and service acquisition costs, providing Network Norway’s marketing team with the ability to quickly monitor take and churn rates for new services and bundles, and reducing commission overpayments due to rotational churn and other issues.”
Scorecard Systems’ Subscriber Analysis Application, which has been deployed at dozens of service providers worldwide, and which measures results for over 100 million subscribers, can be deployed within an Enterprise Data Warehouse or as a standalone analysis tool, allowing service providers to measure customer activity using a table-based, user-configurable business rules approach that leverages subscriber industry standards –customized for an organization’s needs.
The rules are applied automatically at the subscriber/service/billing code level, with the results made available to any number of query, reporting, OLAP or other tools.